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WooCommerce help: checkout, payments and downloads

A successful payment, a confirmed order and a working download are different outcomes. Choose the guide for the step that actually fails. This helps separate a checkout problem from a missing payment event, an incorrect order status or an individual download permission.

14 specific troubleshooting guides · Editorial team: KAN KAI WORKSEditorially updated:

Which part of the order fails?

  • The customer cannot pay: Match the exact message and checkout type to the relevant Stripe or PayPal guide.
  • The payment arrived but the order is pending: Match the payment to the order before triggering the operation again.
  • The order is correct but the file is unavailable: Check the specific order’s download permission and file-delivery path.

A documented issue in one plugin version does not establish that every current installation is affected. Each guide identifies its scope and the observations needed to confirm the result.

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